Privacy Policy
How we collect, use and protect personal data.
1. Who we are
This website is operated by MN Solutions Sdn. Bhd. (Registration No. 201501028665 (1153986-P)) ("MN Solutions", "we", "us"). This policy explains how we handle personal data in line with the Personal Data Protection Act 2010 of Malaysia.
2. Personal data we collect
Apart from the usage information described under "Cookies and third-party services", we collect personal data only when you choose to give it to us, for example when you email us, call us, message us on WhatsApp, book a strategy call or request a product demo. This may include:
- your name, job title and organisation;
- your email address and phone number;
- the content of your message and any details you share about your project or requirements.
Giving us this information is voluntary. Without it, we may not be able to reply to your enquiry or provide the service you ask for.
3. How we use it
- To reply to your enquiry and arrange calls, meetings or demos.
- To prepare proposals and to provide and support our products and services.
- To keep business and administrative records.
- To meet legal and regulatory obligations.
We do not sell your personal data, and we do not send marketing messages unless you have asked for them or agreed to receive them.
4. Cookies and third-party services
This website uses Google Analytics to understand how visitors use it, such as which pages are viewed and how visitors arrive. Google Analytics sets cookies in your browser and collects information such as your approximate location, device and browser type. We use this information in aggregate and do not use it to identify you. You can block these cookies in your browser settings, or use Google's Analytics opt-out add-on.
This website does not use advertising cookies. It loads fonts from Google Fonts, so your browser connects to Google's servers when a page opens. The Contact page also shows a Google map, and Google may set its own cookies when that map loads. If you use the WhatsApp button, your conversation with us takes place on WhatsApp and is subject to WhatsApp's own privacy policy.
Our products and their demo pages run on separate websites. Those sites may collect data in different ways and have their own terms and privacy notices.
5. Who we share it with
We share personal data only where needed for the purposes above, with:
- service providers that support our business, such as email, hosting and communication providers;
- professional advisers, such as auditors and lawyers;
- authorities, where the law requires it.
Some of these providers may store data outside Malaysia. Where that happens, we take reasonable steps to make sure the data is protected.
6. How long we keep it
We keep personal data only for as long as it is needed for the purposes above, or for as long as the law requires. After that we delete it or make it anonymous.
7. Security
We take reasonable technical and organisational steps to protect personal data against loss, misuse and unauthorised access. No method of sending or storing data is completely secure, so we cannot guarantee absolute security.
8. Your rights
Subject to the Personal Data Protection Act 2010, you may ask us to:
- give you access to the personal data we hold about you;
- correct personal data that is inaccurate or out of date;
- limit how we process your personal data, or stop using it for direct marketing;
- withdraw consent you have given us.
To make a request, contact us using the details below. We may need to confirm your identity before we act on it.
9. Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated.
10. Contact us
For questions or requests about your personal data:
- Email: info@mnsolutions.my
- Phone: +60 3-2280 6923
- Post: MN Solutions Sdn. Bhd., Level 27 Penthouse, Centerpoint North, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia